Refund & Subscription Policy

New accounts receive a time-limited free trial of paid features with no payment method required. Nothing is charged during the trial and no refund is needed if you simply let it expire.

Monthly plans renew automatically each month. Cancel any time; access continues to the end of the paid period and no further charges are made. Except where required by law, monthly fees already paid are non-refundable.

Annual plans renew automatically each year. If you cancel within [ANNUAL REFUND WINDOW, e.g. 14 days] of an initial purchase or renewal and have made only limited use of paid features, you may request a full refund. After that window, annual fees are non-refundable but access continues to the end of the term.

Discounted or promotional pricing applies for the stated period only, after which the plan renews at the standard price. Promotional purchases follow the same refund conditions as the underlying plan unless the offer states otherwise.

Classroom licences are sold per seat for a fixed term. Seats may be reassigned between learners at any time. Unused seats are not refundable mid-term unless stated in your order form.

School and district agreements are governed by the signed order form or purchase order, including invoicing terms, term dates and termination rights. Where those terms conflict with this policy, the signed agreement controls.

Enterprise and organisation agreements are negotiated individually. Refund, renewal and termination-for-convenience rights are set out in the agreement.

Entry fees are refundable only if the competition or event is cancelled by us, or if you withdraw before the stated entry deadline. Disqualification for rule violations does not entitle you to a refund.

1. Sign in and open your Account page.
2. Select Manage subscription.
3. Choose Cancel and confirm.
4. Or email [SUPPORT EMAIL] from your account email address.

We may issue discretionary refunds for duplicate charges, billing errors or extended service outages. Nothing in this policy limits statutory cancellation or withdrawal rights available to consumers in your jurisdiction.

Refund requests: [SUPPORT EMAIL] · Please include the account email and charge date.